Shipping and Delivery Policy | Tender Cakez
Shipping and Delivery Policy
At Tender Cakez, we are committed to providing you with the best service and the freshest spices. Please take a moment to review our shipping and delivery policy:
1. Shipping Processing Time
- Orders are processed Monday through Friday, excluding weekends and holidays.
- All orders will be processed within 3 hours from the time of purchase.
2. Shipping Rates and Delivery
- We offer standard shipping via [Carrier Name] for all U.S. orders.
- Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
- Delivery times typically range from 3-7 business days for domestic shipments, but please note that delivery times may vary depending on your location and shipping carrier.
3. Order Tracking
- Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
4. Shipping Address
- Please ensure that the shipping address entered at checkout is correct. We are not responsible for incorrect or incomplete shipping information, and we cannot make changes to the address once the order has been processed.
5. No Returns or Refunds
- Due to the nature of our products, we do not accept returns or offer refunds for any orders.
- We encourage you to review your order carefully before making a purchase. If you have any questions or concerns about a product, please contact us at [email or contact page link] prior to placing your order.
6. Damaged or Missing Items
- If your order arrives damaged or there are any missing items, please contact us immediately at [customer service email] within 7 days of receiving your package. We will assist you in resolving the issue.
7. Shipping Delays
- While we strive to ship your order in a timely manner, delivery times may be affected by weather, holidays, or other factors beyond our control. We are not responsible for delays once the package is with the carrier.
- If your order is delayed, please reach out to the carrier directly using the tracking information provided.
Thank you for shopping with Tender Cakez! We appreciate your support and are here to ensure that your experience is as smooth as possible.